ESKOM – Service Agent Contact Centre Dx-Polokwane (X10)
Position : Service Agent Contact Centre X10(Secondment)Dx-PolokwaneVacancy type: Internal
Task Grade : T10
Area of Speacialization : To provide a professional service to all customers via all available mediums.
Department : Contact Centre
Business Unit : Customer Services
Location : South Africa (Limpopo)
Reference Number : MRMSACC092021
Closing Date : 9/29/2021
Minimum Requirements
Qualification(s):
Relevant 3 year Diploma or related
Related Minimum Experience
3 Years related experience
Experience in working with customers and customer relations
Skills and Competencies
Behavioural
Integrity
Honesty
Trustworthiness
Professionalism
Leadership
Team player
Motivating teams
Coaching and mentoring
Developing
Knowledge
Organisational knowledge (Eskom)
Ability to deal with stress
Report compilation
Service Delivery Training
Effective Time Management
Skill
Interpersonal skills
Planning and organisational skills
Customer Service and product skills
Telephone skills
Computer skills
Communication skills
Key Responsibilities
Handling inbound and outbound interactions
Handling back-office activities (non-technical dispatch & follow Up’s)
Handling multi-media activities and outbound (pro-active customer interaction) campaigns
Strive for excellence in customer interaction and service improvement
Supports marketing, sales and customer service processes
Perform vending, prepaid and easy pay activities
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Kindly wish to go to the website: https://secapps.eskom.co.za/sites/Recruitment/Pages/Service-Agent-Contact-Centre-X10(Secondment)Dx-Polokwane.aspx