Fraud Analyst
| Designation: | OPSRBIS016 – Fraud Analyst |
| Category: | Middle Management |
| Posted by: | African Bank |
| Posted on: | 28 Aug 2023 |
| Reference Number: | OPSRBIS016 |
| Closing date: | 01 Sep 2023 |
| Position Type: | Permanent |
| Location: | Midrand Campus |
| Workplace: | Operational Resilience (OPSR) |
| Overview: | |
| 1 – Operational Requirements Analyse and review fraud reports Perform various forms of analysis, including detecting patterns and identifying trends Conduct research and investigation into users and transactions Perform root cause analysis Utilise risk detection systems reviewing alerts for possible high risk matches Fully document and escalate formal reports of incidents of potential fraud to bank partners Support the company’s commitment to protect the integrity and confidentiality of systems and data Observe various customer transactions to flag or identify suspicious activity Suspicious transaction – obtain information that can support the origin of the transaction Identify fraudulent activity & prevent immediate risk End to end investigation & resolution process Utilise fraud analysis models to improve efficiency and effectiveness of business operations Observe customers transactions to identify fraudulent activities such as account take over, friendly fraud, theft and similar other risks2 – Financial Management Maintain ongoing communication with internal and external clients regarding associated account resolution Resolve queued transactions within the service level agreements to reduce potential revenue losses3 – Humanity through banking -Relationship Management/People Create and maintain productive relationships with internal and external clients by providing advice and assistance Keep the client informed about progress through written communication, telephone communications and/or face to face meetings Build a positive image by exceeding client expectations at all times Treat internal and external customers fairly at all times Work closely with managers to achieve agreed quality outcomes Provides a responsive service that understand the complex and diverse issues confronting managers and works with them on the implementation and monitoring of quality management strategies Resolve customers issues within the scope of existing service level agreements4 – Specific and ad hoc requests Ensure that annual quality training objectives are achieved within the allocated time frames Interact with line management as per agreed format: Make suggestions to enhance processes | |
| Nature 1: | |
| To execute a pro-active strategy of fraud detection, protecting the bank and our customer, while providing shareholder value | |
| Nature 3: | |
| Motivation: |
KEY PERFORMANCE AREAS
| Behavioural (COMP) AdaptabilityAnalytical thinkingAssertivenessCollaborative team playerCoping with pressures & setbacksDelivering Results and Meeting Customer ExpectationsEmpathyFlexibilityHigh level of energyInnovativeIntegration/Holistic thinkingPlanning and OrganisingPresenting and Communicating InformationProfessionalismReliabilityTeam player |
| Minimum Education Diploma or Degree in Fraud risk management |
| Minimum Experience 3 Years banking and fraud risk detection & mitigation experience |
| Technical (COMP) Ability to analyse, solve problems, and make decisions effectively and independentlyAccuracyAnalytical SkillsCoaching skillsCommunication skills (listen, verbal and written)Computer Literacy (Advanced Excel, PowerPoint, Word, MS Outlook)Conflict management skillsExperience in AML or Forensic investigationsInteractive & Interpersonal SkillsMust be available to work scheduled hoursOrganisational skillsPerformance Management SkillsProblem solvingRelationship ManagementSelf motivated, goal and deadline orientatedSense of urgencyStrong Leadership Talent |
All the best with your applications