Customer Service Advisor
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary• To deliver exceptional retail business performance through excellent customer servicing, lead generation and transactional processing in a branch.
• To be the initial and primary point of face-to-face customer contact within the Banking Hall.
Job Description
Customer Service: Time split 65%
- Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
- Undertake all end to end banking hall duties e.g. mailing, plastics, cheque book and statement transactions and processes.
- Participate in the branch sales initiatives by effective lead generation.
- Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.
- Deliver world class customer service practices and ensure adherence to Absa Service standards.
- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
Operational Rigour and Control: Time split 20 %
- Achieve operational rigour excellence in all aspects of branch procedures and processes undertaken to ensure a satisfactory audit.
- Ensure compliance with operational risk and rigour requirements e.g. Health & Safety standards, security of premises etc…
- Comply with all relevant legislation e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
- Teamwork: Time split 10 %
- Working with the retail branch team to deliver exceptional business performance
- Share knowledge experience and best practice with other team members
- Provide cover for other customer advisors when required.
- Risk and Control: Time split 5%
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
Education: Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
All the best with your applications