Lancet Laboratories: Contact Centre Agent x2

Admin Messenger


Reference No: 852472

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Admin Messenger: KZN. This is a Permanent position based at KZN – Ethekwini Hospital.

Job Summary:

Provide a messenger and general administrative support function to a laboratory/ site.

Min Criteria Req:

Grade 12 or relevant NQF level 4 qualification

Experience:

0-1 Yrs Relevant Working Experience

Relevant Knowledge:

  • Computer literate
    Laboratory standards operating procedures and processes
    Organisational policy procedures

Key Performance Areas:

  • •Performs hospitals rounds, deliver reports and collect samples for processing in accordance with relevant standard operating procedures to facilitate work flow.
  • •Takes telephonic messages to ensure operational standards and company image are maintained.
  • •Delivers stock to wards and doctors rooms to ensure the availability of required materials at all times.
  • •Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
  • •Ensures basic housekeeping in own working area according to set standard operating procedures.
  • •Represents the organisation by applying the principles of customer care in the medical pathology field and interacts with medical professionally and ethically with patients, clients, doctors and other hospital staff.
  • •Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
  • •Apply health and safety good practice in accordance with relevant legislation and standard operating procedures.
  • •Responsible for adhering to Lancet uniform protocols as set standard operating procedures.

Competences:

  • Ability to work in a pressured environment
    Adherence to company dress code
    Attention To Detail
    Communication
    Customer Orientation
    Telephone etiquette
    Ability to handle sensitive and confidential information

Remuneration:

Compensation is commensurate with qualification and experience level.

Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country’s vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.
 
PLEASE NOTE
– Closing date: 9/10/2023 12:00:00 AM

All the best with your applications