LAS Contact Centre Agent: Collections

Reference No: 851445

An opportunity has presented itself to appoint a suitably qualified candidate into the position of LAS Contact Centre Agent: Collections. This is a Permanent position based at Richmond Johannesburg.

Job Summary:

This post holder is responsible for handling calls from new and existing customers regarding a variety of requests, using their knowledge of products or services as well as great customer service skills. Provide support and offer information as needed to keep customers satisfied and retain business.

Minimum Criteria Required:

Grade 12 or relevant NQF level 4 qualification

Experience:

3 to 5 years relevant experience

Relevant Job Knowledge:

Computer literate

Key Performance Area:

• •Ensure all queries are successfully resolved making sure that possible dates of payments are always obtained on outstanding accounts to assist in meeting departmental targets
  • Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation
  • Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette
  • Record all client profiles on script and Meditech to ensure records move within the strategy
  • Must display excellent knowledge on the medical aids and private book to ensure resolution on queries
  • Monitor own after call work time to ensure call answering service levels are always met
  • Ensure that there are no issues/complaints due to process deviations
  • Process problems to be identified and solutions to be recommended
  •Maintain confidentiality of patient’s personal data and other information to protect the privacy and integrity of the organisation.

Competencies:

• Ability to use own initiative
  Attention To Detail
  Communication
  Flexibility
  Problem solving
  Stress management
  Telephone etiquette
  Drive (includes energy and stamina) linked to achievement motivation
  Ability to handle sensitive and confidential information
  Ability to work independently as well as in a group

Remuneration:

Compensation is commensurate with qualification and experience level.

Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country’s vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.

Closing date: 9/6/2023 12:00:00 AM

All the best with your applications