Spa Receptionist at MSC Cruises
Spa Receptionist at MSC Cruises
- Spa Receptionist at MSC Cruises
CPT000046
SPA
Western Cape, CPT – CBD
Monthly Basic Plus Commission (Market related)
- The Spa Receptionist ensures the well-being of the SPA guests with professional competence.
- All-round care of guests – warm, personalised guest welcome and farewells.
- Professional advice and sales of treatments and products.
- Competent handling of guest feedback.
- Controls daily closing and administrative work.
- Well-developed organization and computer skills.
- Sales and consulting experience.
- Strong PC Skills using Microsoft applications such as Word and Excel.
- Basic knowledge of Microsoft Outlook or equivalent mail client application.
Requirements:
- Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous.
- 1+ year of experience as assistant SPA manager or receptionist in a Fitness or Beauty centre or 4* star Hotel.
- Somatology/Cosmetology/Beauty Diploma or similar.
- Strong PC Skills using Microsoft applications such as Word and Excel.
- Basic knowledge of Microsoft Outlook or equivalent mail client application.
- Proven accounting skills, marketing strategy and the ability to lead the group to meet new goals.
Responsibilities:
- In a professional, persuasive and friendly way, encourage guests to buy SPA services and products.
- Manage the day-today operation of the SPA with initiative and creativity.
- Be on duty seven days each week, at hours advised by the SPA Manager. (Hours will vary according to itinerary).
- Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business.
- In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA.
- When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements and Window decorations.
- Demonstrate excellent product knowledge of all merchandise sold in the SPA.
- Exercise extreme care with all articles for sale in the SPA.
- Compliant with all Health & Safety regulations within the SPA.
For more information please contact:
Shannon Geyser